Just A Thought Or Two

David's Marketing Musings

Entries for the ‘Customer Service’ Category

Social Media: I’m Gonna Blow Your Doors Off?

I just love the mental picture I get when I hear the phrase, “blow your doors off.”  It takes me back to when I was a kid, reading my first Hot Rod magazine and seeing those shiny dragsters with the big scoops sticking out of the hood, smoke pouring off the oversized spinning tires and [...]

Cubs Do the Right Thing

I’m glad to say that the Chicago Cubs came through. If you’ll recall my previous post, there was definitely a customer service problem there. We just found out that our credit card has been credited with the price of the tickets which was the right thing to do.  It is too bad that we never [...]

Is This a “Teachable Moment” Chicago Cubs?

My wife grew up in a northern suburb of Chicago.  I guess since she came from the north side, she was obligated to be a Chicago Cubs fan.  Regardless of what she was obligated to do, over the years she became a huge fan and has told me many stories about going to Wrigley Field [...]

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